Returns Accepted for Defective Items Only: We accept returns only for rugs that are defective or damaged upon receipt. If you receive a defective rug, please contact our customer service within 14 days of receiving your order. 

Defective or Damaged Items: If you believe your rug is defective or damaged, please contact our customer service team at INDULGENCEBRAND@GMAIL.COM OR (414-229-8033) within 14 days of receiving your order. To expedite the process, please provide clear photos of the defect or damage.

Inspection and Verification: All returns are subject to inspection and verification by our quality control team. We reserve the right to determine whether the rug is genuinely defective or damaged.

Return Authorization: Before returning any item, you must obtain authorization from our customer service team. Unauthorized returns will not be accepted. Please contact us at INDULGENCEBRAND@GMAIL.COM to initiate the return process.

Return Shipping: Customers are responsible for the cost of return shipping for defective items. We recommend using a trackable shipping service to ensure that the return is received by our team.

Refund or Replacement: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return. If approved, you will be eligible for a refund or a replacement, depending on product availability.

Non-Returnable Items: All sales are final for rugs that are not defective or damaged. We do not accept returns for reasons other than defects.

Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at [customer service email] or [customer service phone number].

Thank you for choosing Indulgence. We appreciate your understanding of our return policy, which allows us to maintain our commitment to delivering quality products to our customers.